Australian internet service providers According to the Australian Competition & Consumer Commission (ACCC), Telstra Corporation, Optus and TPG Telecom have made false claims about the maximum speed of internet connection and funded the plan without providing the speed promised by some customers. Has been accused of receiving. News.
In Australia, the state-owned National Broadband Network (NBN) acts as a wholesale provider of broadband and is provided to customers by Internet service providers.
Australian internet service providers TPG said it would refund the victims, and Telstra and Optus said they would offer corrective options to their customers.
According to TPG, this issue is due to NBN’s failure to provide timely and accurate data with the TPG Internet and its own legacy process since 2017.
“Customers can’t get what they want, and RSPs (retail service providers) still pay the full amount. NBNCo has limited obligations to do something and knows that connections can’t be provided. We will continue to charge the RSP against us, “says Michael Auckland, Head of Consumer SMEs.
Regulators said Telstra and TPG made false statements to customers between April 2019 and April 2020, while Optus made them until 2019.
Rod Sims, Chairman of the ACC, said:
“This action is even more worrisome that Telstra, Optus and TPG are well aware of these issues and have previously approached ACC to provide relief to consumers.”
ACC is seeking a fine without specifying the amount in other orders.
Australian internet service providers